Privacy Policy

Reliable Air Conditioning and Heating takes the issue of safeguarding your privacy very seriously. We have created this Privacy Policy in order to better familiarize you with the information we collect from our customers and the way in which we use this information to better serve the needs of our customers.

What is personal information?

The term “Personal Information” refers to any information that can be used to identify you as an individual. It can include your name, address, age, gender, personal financial information or social security number.

Why is personal information collected?

So we can provide superior service to our customers.  Personal information is collected to assist us in providing the services you request, to ensure we meet your needs and/or to allow us to contact you in relation to matters that arise. By keeping certain personal information on file, such as information regarding work order history and itemized charges, we have the ability to confirm prior transactions and reconcile statements or invoices.

How is personal information collected and shared?

In the event you choose to provide us with your contact information, we will only use it for the purpose we have specified to you. We will not sell or rent this information to anyone.  Your transmittal of your personal information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy. If you are uncomfortable providing this information over the Internet, you can always call our office for more details.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

How do we store personal information?

Our staff goes to great measures to ensure that all personal information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information. 

What information is not secure?

It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting or sending information to us via e-mail. We recommend  you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.

How are our policy changes communicated?

Our Privacy Policy may change from time to time and we will post the revised policy on our web site (www.reliableairandheat.com) so you are always aware of how we treat personal information. Without your express consent we will not reduce your rights under this Privacy Policy with respect to personal information already collected about you.

How do I revise my personal information?

If at any time you wish to update, access or delete your Personal Information, you can do so:

Attention: Karen Isaac
5719 Auckland Ave
North Hollywood, CA 91601