What is personal information?
The term “Personal Information” refers to any information that can be used to identify you as an individual. It can include your name, address, age, gender, personal financial information or social security number.
Why is personal information collected?
So we can provide superior service to our customers. Personal information is collected to assist us in providing the services you request, to ensure we meet your needs and/or to allow us to contact you in relation to matters that arise. By keeping certain personal information on file, such as information regarding work order history and itemized charges, we have the ability to confirm prior transactions and reconcile statements or invoices.
How is personal information collected and shared?
How do we store personal information?
Our staff goes to great measures to ensure that all personal information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
What information is not secure?
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting or sending information to us via e-mail. We recommend you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
How are our policy changes communicated?
How do I revise my personal information?
If at any time you wish to update, access or delete your Personal Information, you can do so:
- via e-mail at firstname.lastname@example.org
- via fax at (818) 818-487-0691
- via letter:
Attention: Karen Isaac
5719 Auckland Ave
North Hollywood, CA 91601